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Privacy policy

Last updated 7 October 2026

We collect what we need to run your bookings, pay the people doing the work, and keep both sides safe. This page explains what that data is, who sees it, and how to get it corrected or deleted.

1. Who we are

GetzHub (“GetzHub”, “we”, “us”) runs an app that lets you book a verified fleet partner by the hour for shopping, errands, elder companionship and queue waiting. We also run a separate app for the fleet partners who do that work.

This policy covers the GetzHub customer app, the GetzHub Fleet app and this website. For the personal data described here, we are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023.

2. What we collect

From everyone who signs up

  • Account details: your mobile number, which we verify with a one-time password, and the name you give us.
  • Device data: a notification token so we can send you job and booking updates, plus basic technical details about your device and app version.
  • Messages and support: what you send in a job's chat, and anything you send to our support team.

If you book a task

  • Booking details: the task type, date and time, duration, your shopping or errand list, and any price estimates you add.
  • Addresses: where the work happens, including saved addresses.
  • Beneficiary details: if you book for someone else, such as an elder companion visit for a parent, the name and phone number you give us for them. Please only share these with their knowledge.
  • Location: if you allow it, your device location, to check that we serve your area and to fill in your address.
  • Ratings and complaints: the ratings you give and any problem you report about a job.

If you work as a fleet partner

  • Profile and skills: the services you offer, your zone and availability.
  • Verification documents: the identity documents and photos you upload so we can verify you before you receive jobs.
  • Live location: your location while you are online or on a job, so we can match you to nearby work and show customers your progress.
  • Payout details: the UPI ID we pay your earnings and purchase advances to.
  • Job records: photos of items bought, bill and receipt photos, and the amounts you record against each purchase.

Payments

Card, UPI and net-banking payments are processed by our payment partner, Razorpay. We receive the payment's reference, amount and status. We never see or store your full card number, CVV or banking password.

3. How we use it

We use your personal data to:

  • create and secure your account and verify your mobile number;
  • match bookings to fleet partners, run the job, and keep both sides updated;
  • take payments, pay fleet partners, and reconcile purchase advances against bills so any unspent money is returned to the right person;
  • verify fleet partners before they can take jobs;
  • handle complaints, refunds and disputes, and investigate fraud or misuse;
  • send service messages about your bookings, jobs and account;
  • keep the financial records that tax and accounting law require; and
  • improve the service, using aggregated information that doesn't identify you.

We process your data on the basis of your consent, which you give when you sign up and use the app, and where the law otherwise allows it, such as to meet a legal obligation. We don't sell your personal data and we don't use it for third-party advertising.

4. Who we share it with

Between customers and fleet partners

Fleet partners browsing available jobs see only the task, area, time, duration and pay. They do not see your name, phone number or exact address. These are shared only with the partner who accepts your booking, and only for as long as that job needs them. Customers see their assigned partner's name, rating and contact number, and their progress during the job.

Service providers

We use a small number of providers who process data on our behalf:

  • Google Firebase / Google Cloud: sign-in, database, file storage, push notifications and hosting.
  • Razorpay: payment processing and refunds.

They may process data only to provide their service to us. They are not allowed to use it for their own purposes.

When the law requires it

We may disclose information to a court, regulator or law-enforcement agency when the law requires it, or where it's necessary to protect someone's safety or to prevent fraud.

5. Storage, security and retention

Your data is stored on Google Cloud infrastructure, which may be located outside India. It is encrypted in transit, and access is limited by role: for example, purchase advances and financial records can only be changed by our server, never directly from an app.

We keep your data while your account is active. After you delete your account, we delete or anonymise it within 30 days. The exception is what we're required to keep, such as payment, refund and ledger records, which are kept for the period that tax and accounting law requires. The same applies to anything needed for an open dispute or legal claim.

No system is perfectly secure. If a breach affects your personal data, we will tell you and the Data Protection Board of India as the law requires.

6. Your rights

Under the DPDP Act you can:

  • ask for a summary of the personal data we hold about you and how we use it;
  • ask us to correct, complete or update it;
  • withdraw consent and ask us to erase it (see deleting your account);
  • nominate someone to exercise these rights if you die or become incapacitated; and
  • raise a grievance with us, and then with the Data Protection Board of India if you're not satisfied with our response.

To exercise any of these rights, email hello@getzhub.com from your registered account or include your registered mobile number. We may ask you to confirm it's you before acting on the request.

7. Deleting your account

To delete your GetzHub or GetzHub Fleet account and its personal data, email hello@getzhub.com with the subject “Delete my account” and include the mobile number you signed up with. We'll confirm the request with you and complete it within 30 days.

Deletion removes your profile, saved addresses, uploaded documents and photos, chat messages and notification tokens. We first finish anything still in progress, such as an active booking, an unsettled purchase advance or a pending payout, and we keep the records described in storage, security and retention.

8. Children

GetzHub is for people aged 18 and over. We don't knowingly collect personal data from children. If you believe a child has given us their data, contact us and we'll delete it.

9. This website

This website doesn't require an account and doesn't use advertising or tracking cookies. Our hosting provider keeps standard server logs, such as IP address and pages requested, to keep the site secure and running.

10. Changes to this policy

We'll update this page when our practices change and revise the date at the top. If a change materially affects how we use your data, we'll tell you in the app before it takes effect.

11. Contact and grievances

For questions about this policy or your data, email hello@getzhub.com.

Grievance Officer: you can raise a complaint about how we handle your personal data at hello@getzhub.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.