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Terms of service

Last updated 7 October 2026

The rules for booking and working through GetzHub: how bookings and payments work, how purchase advances are handled, and what happens when you cancel or something goes wrong.

1. About these terms

These terms are an agreement between you and GetzHub (“GetzHub”, “we”, “us”). They cover your use of the GetzHub app, the GetzHub Fleet app and this website. By creating an account or making a booking, you accept them, together with our privacy policy.

If you don't agree, please don't use GetzHub.

2. What GetzHub does

GetzHub is a platform that connects customers with verified fleet partners who carry out tasks by the hour, such as shopping, errands, elder companionship and queue waiting. Fleet partners are independent service providers. They are not our employees, and they decide whether to accept each job.

We verify every fleet partner before they can take jobs, set the price you pay, handle payments and support, and step in when something goes wrong. We don't sell the goods a fleet partner buys for you. Those come from the shops you choose.

3. Your account

  • You must be at least 18 years old and able to enter a binding contract.
  • You sign in with a mobile number verified by one-time password. Keep access to that number secure. You're responsible for activity on your account.
  • The information you give us, including names, addresses and contact numbers, must be accurate. If you book for someone else, you must have their permission to share their details.
  • One person, one account. Accounts can't be sold or transferred.

4. Bookings

When you book, you choose the task, time and duration, and add any list or instructions. We then offer the job to suitable fleet partners nearby. A booking is confirmed only when a partner accepts it.

  • We can't guarantee a partner will be available. If nobody accepts an on-demand booking within the matching window, it is cancelled automatically and anything you paid is refunded in full.
  • The clock starts when the partner arrives and starts the task. If you need more time, you can request an extension in the app. The app shows what it will cost before you send the request.
  • Fleet partners can decline tasks that are unsafe, unlawful or outside what you booked.

5. Pricing and payment

The app shows you the service fee before you confirm a booking. The fee covers the fleet partner's time and our platform charge. You pay through the app using our payment partner, Razorpay.

  • For most tasks you pay once a fleet partner has accepted. Companion visits are paid when you confirm the booking, because they reserve a fixed slot.
  • Any extension or additional charge is shown in the app before it is added.
  • Prices include applicable taxes unless the app shows otherwise.

6. Shopping and purchase advances

When a fleet partner buys things for you, the cost of the goods is separate from the service fee. Depending on your booking, it works one of two ways.

Paying the shop directly

You pay the shop yourself, for example by UPI at the counter or through a payment request the partner shares with you.

Purchase advance

If your list includes price estimates, you can pay the estimate up front along with the service fee. We hold that amount and advance it to your fleet partner to buy your items. Then:

  • The partner may spend up to 10% more than your estimate without asking. Anything beyond that needs your approval in the app.
  • The partner records each purchase with a photo of the bill. We check the bills against what was spent.
  • After verification, any unspent amount is refunded to your original payment method. Refunds usually reach you within 5–7 working days, depending on your bank.

Prices at the shop may differ from your estimate. Items may be out of stock. Use the job chat to tell your partner whether substitutes are OK. Quality, warranty and returns for goods are the shop's responsibility, but we'll help you raise an issue.

7. Cancellations and refunds

  • Before a fleet partner accepts: cancel free of charge, with a full refund of anything you paid.
  • After a partner accepts: a cancellation fee applies to cover the partner's time. The app shows the exact amount before you confirm the cancellation. The rest is refunded.
  • After purchasing has started: you pay for the time the partner has already spent, and for anything already bought for you.

If a fleet partner cancels or doesn't turn up, you won't be charged a cancellation fee, and we'll refund you or try to find another partner. Refunds go to your original payment method.

8. Your responsibilities

You agree not to use GetzHub to:

  • buy or move anything illegal, stolen or hazardous, or any weapon or controlled substance;
  • buy prescription medicines without a valid prescription, or alcohol or tobacco where that's restricted;
  • ask a fleet partner to do anything unsafe, unlawful or outside the booked task;
  • harass, threaten or discriminate against a fleet partner, customer or member of our team; or
  • arrange payment outside the app to avoid fees, or misuse refunds, promotions or ratings.

For tasks at your home or with someone in your care, you're responsible for giving the partner a safe environment and accurate information about what's needed.

9. Fleet partners

If you work through the GetzHub Fleet app, these terms apply to you along with the fleet partner agreement you accept when you sign up. In particular:

  • You must complete verification and keep your documents and payout details current.
  • Purchase advances may be used only for the customer's list. You must record every purchase with a bill photo and return any unspent amount when asked.
  • Earnings are shown in the app before you accept a job and are paid to your verified UPI ID on our payout schedule.
  • Customer details are shared with you only to complete the job. You must not keep, reuse or share them.

10. Problems with a job

If something goes wrong, use “Report a problem” on the job in the app, or email hello@getzhub.com, as soon as you can. We'll review the job timeline, messages and purchase records and get back to you. Where we find you've been charged for something that wasn't delivered as booked, we'll put it right with a refund or adjustment.

11. Our liability

We work hard to keep GetzHub reliable, but the service is provided “as is”. We don't guarantee that a partner will always be available or that the app will be free of interruptions.

As far as the law allows, we are not liable for indirect or consequential loss. Our total liability to you for any booking is limited to the amount you paid us for that booking. Nothing in these terms limits liability that can't be limited by law, or your rights under the Consumer Protection Act, 2019.

12. Suspension and closing your account

You can stop using GetzHub and ask us to delete your account at any time. See deleting your account. We may suspend or close an account that breaks these terms, puts others at risk, or is used for fraud. Where it's safe to do so, we'll tell you why. Amounts already owed either way, such as refunds, payouts or unsettled advances, are still settled.

13. Governing law and disputes

These terms are governed by the laws of India. If we have a dispute, we'll first try to resolve it informally through our support team. If that doesn't work, it will be decided by the courts of India that have jurisdiction.

14. Changes to these terms

We may update these terms as the service changes. We'll revise the date at the top of this page and, for material changes, tell you in the app before they take effect. If you keep using GetzHub after that, you accept the updated terms.

15. Contact

Questions about these terms? Email hello@getzhub.com. For complaints, our Grievance Officer can be reached at hello@getzhub.com.